:: Frequently Asked Questions ::

I just purchased a Light|Shop license, what do I do next?

You will receive an email with a serial number after you purchase Light|Shop Online.   After you do, download and install a small client application, then execute Light|Shop from your desktop or start menu, the first time you execute the program you will need the serial number to create your username and password.

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Can I demo Light|Shop before I purchase?

Sure!   Follow this link to request a demo license for 30 days.

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How can I report inaccurate data or suggest additional items for Light|Shop?

Send an email to support@stageresearch.com reporting what data is inaccurate or what item you would like to see added to the database.   Once this item has been updated or added everyone who uses Light|Shop will automatically receive the latest data.

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I setup my Enterprise but want to install Light|Shop on another computer, where do I find the client application?

Download this program and install on the clients machine.

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What does Light|Shop need to run?

Windows XP.   Microsoft .NET 2.0 or higher.   256 MB RAM.   Microsoft Internet Explorer.  A connection to the Internet.

What does "Web Enabled" "Web Deployable" mean?

A "Web Deployable" application is an application that is automatically updated using the Web.   When Light|Shop executes, it checks for a newer version on our servers and will automatically download and update.   Network administrators no longer have to install updates as Light|Shop will download and install in a location similar to your temporary internet files and executes in a very low security policy (does not have access to system or other protected files).

"Web Enabled" uses the internet to access a central database, thus you will always have access to the most current and most complete data at all times.

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Can I use Light|Shop without being connected to the internet?

No.   Because Light|Shop contains the most up-to-date photometric information you need to have an Internet connection.

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How many users can I setup to run Light|Shop?

As many as you want.   However your license will limit the number of users who can access the program at the same time.

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What can Enterprise Admininistrator, User and Guests do with Light|Shop?

Guests may run Light|Shop to demonstrate the functionallity of Light|Shop.   Guests may not add additional data nor can they print.   Demos are limited to 30 days.

Users have full control over Light|Shop -- view all public data, copy public data to private data, add private data, and print.

Enterprise Admininistrator has all the rights of Users and can also add, edit and delete Users.

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Can I add my own fixtures to the database?

Yes!   Light|Shop has an extensive public database of Fixtures, Gobos, Gels and Bulbs, however you may copy or add your own inventory.

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What does "client" and "server" mean?

Light|Shop is a client/server application where there is a small program that the client runs (your computer) that attaches to a much larger program that runs on the server (our system).   This allows the client to run a smaller and faster program and leaves the major work up to the server.

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